Soften the blow of negative feedback with this strategic reply method. This template helps you sandwich the complaint between gratitude and appreciation to maintain a positive brand image.

What you get
• Downloadable and easy to edit PDF (up to 11 pages)
• ‘Sandwich method’ reply structure
• Sincere apology script
• Solution offering framework
• Appreciation closing text

Perfect for
• Reputation Managers
• Small Business Owners
• Customer Support Leads