Customer Service 'Resolution Follow-Up' Response Kit

Last time I saw Customer Service ‘Resolution Follow-Up’ Response Kit improvised live, the tone fell apart in public. So I packaged a saner starting point. Grab “Customer Service ‘Resolution Follow-Up’ Response Kit” when the title is literally your task this week. The point is a saner starting point — not another midnight draft. Keep what sounds like you; cut the bits that sound like a template farm.

I wrote it after watching the same reply get rewritten at midnight one too many times. Neighboring formats live in Rui Almeida’s shop if you need another angle. The daytime version is the point.