Retail Staff Knowledge Service Messaging Kit

A shop floor that answers the same product questions with a different guess each time. The kit gives the staff the reply in a clean tone: the fact, the limit, and the next step for the customer. It is not padded into a script, and it is not a translation project. The products and the questions customers already ask are enough. A sentence a staff member would not say at the counter is cut. The answers should be short enough to use while someone is waiting, and a policy line is included only where the answer changes without it. Video scripts and website pages can borrow a fact later. They are not this kit.