Turn a negative review into a loyal customer with this empathetic response script. Written from one coffee lover to another, this template helps you handle quality complaints with grace. What you get • Professional apology script • “Passion for Quality” statement • Wording for a free drink invitation • Manager sign-off structure • Tone that restores customer trust
How it works • Copy the response template • Fill in the specific customer details • Post the reply or send via email • Welcome the customer back for a remake