If customers keep opening support tickets, your documentation may be missing something. I’ll audit your help center or user manual and deliver a practical gap analysis showing which articles work, which confuse users and which topics are missing entirely.

What you get
• Review of 1 documentation set: help center, wiki or manual
• Analysis of navigation, article structure and search experience
• List of strong articles and patterns to repeat across the site
• Gap report identifying high-priority missing or outdated topics
• Recommendations for 5–15 new or rewritten articles ranked by impact
• Summary for leadership with expected effect on ticket volume

How it works
• You grant read access to your docs platform and share support data
• I scan popular tickets, keywords and user questions from your team
• I evaluate existing content against real user tasks and journeys
• I deliver the written report, then answer questions on a follow-up call