SaaS Product Feature Request Messaging Kit

Feature requests attract replies that ignore the ask or hint the feature is on the way when nobody has decided that. Either version leaves a claim you may have to take back, and a friendly tone does not make the hint true.

This kit is a set of replies matched to what is accurate now: one when the request is heard and not committed, one when the thing already exists, and one when you will not build it. Request and facts as they stand go into the blanks. The reply says that and stops. A roadmap you cannot promise does not appear as encouragement, and a maybe does not get dressed up as a date. Send the reply that matches the ticket in front of you, not the reply you wish were true.