De-escalate serious accusations with this transparency-focused reply template. This tool helps you address ‘bait and switch’ claims by offering a sincere apology and a managerial review.

What you get
• Downloadable and easy to edit PDF (up to 10 pages)
• Dispute de-escalation script
• Manager review offer
• Miscommunication apology text

Perfect for
• Customer Support Leads
• Retail Managers
• Service Directors