Disappointed customers can ruin your floral reputation instantly. This apologetic response template helps you turn a delivery mistake into a loyal customer through quick, generous action. 
What you get
• Downloadable and easy to edit PDF (up to 15 pages)
• Apology scripts to acknowledge quality issues
• Replacement offer templates to delight the customer
• “Make it Right” flows to save the relationship
• Professional formatting to look established
Perfect for
• Florists
• Flower Shop Owners