Restore confidence during outages with this transparent technical response. This template guides support teams to apologize for downtime, link to root cause analyses, and explain preventive measures clearly.

What you get
• Downloadable and easy to edit PDF (up to 12 pages)
• Downtime apology script
• RCA report linking text
• Prevention measure layout
• Service credit offer

Perfect for
• Web Hosting Providers
• SaaS Support
• IT Service Desks