Salvage guest relationships after major failures with this high-empathy tool. This template matches the customer’s disappointment level and moves the resolution to a private channel.

What you get
• Downloadable and easy to edit PDF (up to 10 pages)
• High-empathy apology script
• ‘Devastation’ matching text
• Private resolution protocol

Perfect for
• Hotel Managers
• Tour Operators
• Resort Concierges