Manage high expectations effectively when a product doesn’t meet the influencer hype. These templates help you validate the customer’s feelings and reiterate the product’s true value without being dismissive.

What you get
• Downloadable and easy to edit PDF (up to 14 pages)
• ‘Expectation Gap’ apology
• Value reiteration script
• Validation empathy text

Perfect for
• E-commerce Brands
• Beauty & Tech products
• Social Media Managers