A helpful chatbot should feel like a consistent, on-brand assistant—not a stiff robot. I’ll define your bot’s personality and write the core conversational scripts so customers get quick, human-feeling support that fits your brand.

What you get
• Defined chatbot persona with tone, voice traits and do’s/don’ts
• Core greeting, welcome and small-talk scripts
• Answer templates for common questions or simple tasks
• Polite handoff and escalation scripts for when humans need to step in
• Short guidelines your team can use when adding new flows later

How it works
• You share your brand guidelines, support FAQs and current chat flows (if any)
• I analyse common user questions and your preferred support style
• I define the persona and write all core scripts in your brand voice
• You review, test the conversations in your chat tool and request changes
• I refine the scripts and hand over a ready-to-implement copy set