Your reviews and comments contain a goldmine of insight. I’ll analyse up to 100 pieces of customer feedback and turn them into a clear report about what people love, what frustrates them and what they wish you offered.

What you get
• Collection and organisation of up to 100 reviews or feedback entries you provide
• Thematic analysis to uncover recurring praises, complaints and suggestions
• Summary of key strengths to highlight more in your marketing and product copy
• List of priority issues or friction points to address in product or service delivery
• Practical recommendations for messaging, product tweaks or support improvements

How it works
• You export or compile reviews and feedback from your chosen channels
• I read and code each piece, grouping comments into meaningful themes
• I create a written report with charts or counts where useful
• You review, ask questions and discuss potential responses with your team
• You use the insights to guide concrete changes in communication and experience