Turn service failures into opportunities for redemption with these empathetic templates. This kit covers common complaints like cleanliness and staff behavior to help you de-escalate frustration quickly.

What you get
• Downloadable and easy to edit PDF (up to 16 pages)
• Cleanliness apology script
• Rude staff addressal
• Broken amenity response
• Guest recovery protocol

Perfect for
• Hotel Managers
• Airbnb Hosts
• Guest Relations