Before you write dozens of help articles, you need a solid structure. I’ll design the information architecture for your self-service knowledge base so customers can find answers in 3 clicks or less.

What you get
• Top-level structure with 5–10 main categories and 10–30 subcategories
• Proposed article list of 40–80 core topics prioritised by impact and ticket volume
• Naming conventions for categories, articles and labels to keep everything consistent
• Simple navigation guidelines for search, breadcrumbs and related-article links
• Visual sitemap or spreadsheet you can import into your help desk or CMS

How it works
• You share product details, existing docs and a list of 50–200 recent support tickets
• I analyse patterns in questions and identify the tasks users try to complete
• I design the knowledge base hierarchy and article plan
• You review, adjust priorities and approve the final structure
• Your team or writers then create articles following the blueprint