Effective Date: August 21, 2025
Contact: support@veriboost.pro
This Returns and Refunds Policy explains how refunds, cancellations, and returns are handled on veriboost.pro (“the Platform”), a marketplace connecting businesses and freelancers (“Sellers”) with clients (“Buyers”) seeking reputation enhancement services.
By using the Platform, you agree to this policy.
1. General Policy
- veriboost.pro is a marketplace. We facilitate transactions between Buyers and Sellers but do not directly provide services.
- Refunds and cancellations are subject to the Seller’s service terms and applicable law.
- The Platform reserves the right to intervene in disputes but cannot guarantee a refund.
2. Buyer Responsibilities
Buyers are responsible for:
- Reviewing the service description carefully before purchasing.
- Communicating clearly with the Seller regarding requirements and expectations.
- Initiating refund requests promptly if services are not delivered or are unsatisfactory.
3. Seller Responsibilities
Sellers must:
- Provide services as described in their listing.
- Deliver services within the agreed timeframe.
- Respond to refund or dispute requests promptly and in good faith.
4. Refund Eligibility
Refunds may be considered in the following circumstances:
- The Seller fails to deliver the service within the agreed timeframe.
- The service delivered materially deviates from the description provided.
- Fraudulent activity or breach of Platform rules by the Seller.
Refunds are not provided for:
- Buyer’s change of mind after service delivery.
- Disputes regarding subjective satisfaction if the service meets the agreed description.
- Services that are partially completed or delivered according to the Seller’s terms.
5. Refund Process
- Contact the Seller: Buyers must first attempt to resolve the issue directly with the Seller.
- Open a Dispute: If unresolved, Buyers may contact veriboost.pro at info@veriboost.pro with details of the transaction and issue.
- Review and Decision: The Platform may review evidence and mediate in good faith. Any refund issued is at the discretion of the Seller or per Platform mediation.
- Payment Reversal: Refunds, if approved, are processed via the same payment method used for the purchase, subject to payment provider terms.
6. Timing
- Refund requests should be submitted within 14 days of service delivery.
- Refund processing time may vary depending on the payment provider but typically occurs within 5–10 business days after approval.
7. Limitations
- veriboost.pro is not liable for services that do not meet Buyer expectations if the Seller fulfilled the service as described.
- Platform involvement in disputes is facilitative only and does not constitute a guarantee of a refund.
8. Contact
For refund requests or disputes, contact:
📧 support@veriboost.pro
Right of withdrawal — digital content (immediate access)
For digital content supplied immediately after purchase (downloads, templates, kits, scripts), EU consumers normally have a 14-day right of withdrawal. By checking the dedicated box at checkout, you request immediate performance and acknowledge that you lose that right once download or access begins.
Right of withdrawal — deferred services
For custom or deferred services (for example audits or strategy work that starts after purchase), the 14-day cooling-off period may still apply. If you ask the Seller to begin during that period (checkout checkbox), you may cancel but can be charged for the proportion of the service already performed.