Effective Date: August 21, 2025
Contact: support@veriboost.pro
This Returns and Refunds Policy explains how refunds, cancellations, and returns are handled on veriboost.pro (“the Platform”), a marketplace connecting businesses and freelancers (“Sellers”) with clients (“Buyers”) seeking reputation enhancement services.
By using the Platform, you agree to this policy.
1. General Policy
- veriboost.pro is a marketplace. We facilitate transactions between Buyers and Sellers but do not directly provide services.
- Refunds and cancellations are subject to the Seller’s service terms and applicable law.
- The Platform reserves the right to intervene in disputes but cannot guarantee a refund.
2. Buyer Responsibilities
Buyers are responsible for:
- Reviewing the service description carefully before purchasing.
- Communicating clearly with the Seller regarding requirements and expectations.
- Initiating refund requests promptly if services are not delivered or are unsatisfactory.
3. Seller Responsibilities
Sellers must:
- Provide services as described in their listing.
- Deliver services within the agreed timeframe.
- Respond to refund or dispute requests promptly and in good faith.
4. Refund Eligibility
Refunds may be considered in the following circumstances:
- The Seller fails to deliver the service within the agreed timeframe.
- The service delivered materially deviates from the description provided.
- Fraudulent activity or breach of Platform rules by the Seller.
Refunds are not provided for:
- Buyer’s change of mind after service delivery.
- Disputes regarding subjective satisfaction if the service meets the agreed description.
- Services that are partially completed or delivered according to the Seller’s terms.
5. Refund Process
- Contact the Seller: Buyers must first attempt to resolve the issue directly with the Seller.
- Open a Dispute: If unresolved, Buyers may contact veriboost.pro at info@veriboost.pro with details of the transaction and issue.
- Review and Decision: The Platform may review evidence and mediate in good faith. Any refund issued is at the discretion of the Seller or per Platform mediation.
- Payment Reversal: Refunds, if approved, are processed via the same payment method used for the purchase, subject to payment provider terms.
6. Timing
- Refund requests should be submitted within 14 days of service delivery.
- Refund processing time may vary depending on the payment provider but typically occurs within 5–10 business days after approval.
7. Limitations
- veriboost.pro is not liable for services that do not meet Buyer expectations if the Seller fulfilled the service as described.
- Platform involvement in disputes is facilitative only and does not constitute a guarantee of a refund.
8. Contact
For refund requests or disputes, contact:
📧 support@veriboost.pro